Refund & Returns Policy
Last updated: 26 June 2026\
Thank you for supporting Paddy Holland Art.
I am a small independent artist based in London, and each order is handled with care. This Refund & Returns Policy explains how returns, refunds and damaged items are dealt with when purchasing from my website.
1. Returns
If you are not happy with your order, please contact me within 14 days of receiving it at:
To be eligible for a return, the item must be:
Returned in its original condition
Unused and undamaged
Returned in its original packaging where possible
Please do not return anything without contacting me first.
2. Return Shipping
Customers are responsible for the cost of return shipping unless the item arrives damaged, faulty, or the wrong item was sent.
I recommend using a tracked delivery service, as I cannot be responsible for returned items that are lost or damaged in the post.
3. Refunds
Once I receive and check the returned item, I will let you know whether the refund has been approved.
If approved, the refund will be sent back to your original payment method.
Original delivery costs are non-refundable unless the item was damaged, faulty, or incorrect.
4. Damaged or Faulty Items
If your print or artwork arrives damaged, please email me within 48 hours of delivery at:
Please include:
Your order number
Clear photos of the damaged item
Clear photos of the packaging
I will review the issue and, where appropriate, offer a replacement, refund, or another suitable solution.
5. Limited Edition Prints
For limited edition prints, replacements may not always be possible due to the limited number available.
If a replacement is not available, I may offer a refund or another suitable solution.
6. Custom or Personalised Orders
Custom, personalised, or specially requested items cannot usually be returned or refunded unless they arrive damaged or faulty.
7. Lost Orders
If you believe your order has been lost in transit, please contact me and I will do my best to help resolve the issue with the delivery provider.
8. Exchanges
I do not usually offer exchanges, but please contact me if there is a problem with your order and I will do my best to help.
9. Contact
For all return, refund or order issues, please contact:
Paddy Holland Art
London, United Kingdom
Email: paddyholland42@gmail.com